HOME ALARM and BUSINESS ALARM MONITORING

How does monitoring work?

All of the components of your security system are connected to a central control panel, essentially the brains of the system. The control panel communicates with Reliance Protectron's monitoring centre via your regular telephone line or through a cellular network.

Once your system is armed, Reliance Protectron monitors each of the sensors in your home or business for activity. If a sensor is tripped and no valid code is entered into the keypad within a specified time, an alarm signal is sent to the monitoring centre.

This is when Reliance Protectron's monitoring centre operators jump into action.

Liberty Live

A lot happens at a home or business while you’re not there that doesn’t require a police or fire department response. With Liberty Live, you can keep track of all security system issues that happen at your home or business: see when the kids get back from school, when the dog walker arrives, or make sure those tiny fingers stay out of the medicine and liquor cabinets. Liberty Live enabled security systems will keep track of sensitive drawers and storage areas at your office, allow you to find out when the first employee arrives and when the last one leaves for the day. Just log in to our website from your computer or smart phone and you’ll find detailed activity reports stored securely online for 60 days. With Liberty Live, you have complete control over security and what matters most to you.

The Monitoring Centre

Reliance Protectron began monitoring Canadians in 1988. Since then it has developed the monitoring centre into one of the most technologically advanced network of monitoring stations in the country watching out for over 350,000 homes, businesses and individuals.

Reliance Protectron's monitoring centre combines the very latest in technology with a best-in-class training program for their monitoring centre operators. With 12 weeks of in-house training and practicum learning, their operators learn to respond to emergency alarm situations and medical emergencies with precision and professionalism. In addition to this training, all of their operators become certified with the Central Station Alarm Association (CSAA) and the Security Industry Association (SIA).

Multiple-monitor operator stations, integrated with leading edge response platforms, two-way voice technology and complete customer management systems, ensure that all of the information to handle the situation quickly and correctly is obtained for the operator. This high-end technology ensures a rapid response to any emergency.

Through their commitment to excellence, Reliance Protectron has built and operated the monitoring centres to meet the requirements of the Underwriters’ Laboratories of Canada (ULC) and is one of only Canadian monitoring station networks to have earned the prestigious Five-Diamond Certification from the CSAA. To earn this designation Reliance Protectron displayed proficiency in alarm verification, communication with emergency services and emergency preparedness for a wide variety of scenarios. The CSAA Five-Diamond Certification is seen as the benchmark of excellence for a central station.

Reliance Protectron has implemented the technology and people required to operate a world-class monitoring station. Security companies from all over North America continuously visit Reliance Protectron to learn from its best practices.

“Life... Without Worry” isn’t a corporate slogan, it is a
promise Reliance Protectron makes to customers every day.

What Happens When My Alarm Goes Off?

Within seconds of receiving an alarm signal from a home or business the monitoring centre's cutting-edge technology gives Reliance Protectron operators the relevant information they need. In seconds they can determine:

What type of emergency it is
Which local authorities to dispatch
Who to contact
What to do if you're on holidays
Whether there is a pet in the house

Operators will have everything they need to know in order to deal with your situation quickly and effectively.

Why Reliance Protectron?

Since 1988, Reliance Protectron Security Services has been looking out for Canadian businesses and homes. As an industry leader, Reliance Protectron combines the strength and stability of a national company with the convenience of local service from coast to coast, designing and installing security, life safety and property protection systems.

Technology Leader
Reliance Protectron uses the most sophisticated and reliable technologies to protect customers. “Monitored by Reliance Protectron” means you are protected 24-hours a day by a state of the art, ULC certified monitoring centres.

Customer Focused
At Reliance Protectron, customers come first. Products and services are developed to meet the customer’s needs and processes and systems are designed for one-call resolution to customer issues.

Local Service, Coast to Coast
Reliance Protectron has over 300 employees and a first class dealer network made up of over 100 dedicated businesses across the country, all looking out for you.

Best People
Behind Reliance Protectron’s technology are some of the industry’s best people. Reliance Protectron's monitoring centre operators receive over 300 hours of training and are 5 Diamond and Security Industry Association certified. In addition, all employees participate in on-going training.

Reliable Products and Services
Reliance Protectron’s Lifetime Service Protection program is designed to ensure the life of your security system while saving you from the worries of unexpected repair or maintenance bills.

Value-Add Programs
Reliance Protectron authorized dealers are able to reward customers with programs like LifeSavers Referral Program, and the Max Your Move program.

Click here to learn more about Reliance Protectron.


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